To get a free retake within our 60-day pass guarantee, please send a copy of the score report from the failed exam and a copy of the course completion letter you got when you completed your course to

Please allow our team 24 hours to review the documents and process your retake voucher so you can then schedule a new exam.

Please take note that in order to take advantage of the free retake, you should have completed your course before you took the failed certification exam. The retake will not activate if you missed taking your exam.