For our high-level ITIL courses, the Take2 voucher IS our pass guarantee. If you took and failed the certification exam on your first attempt, you will automatically be issued a retake voucher at no cost to you. You will have 6 months from the date of your initial exam to prepare for and retake the exam.


Please note that the Take2 voucher only becomes available if you failed the exam on your first attempt. In the event that you failed the test on your second attempt, you will no longer be given another free retake and you would have to buy a new exam voucher to schedule another retake.


We take pride in the quality of our courses and we truly believe that you won't be needing any retakes after going over the lessons, quizzes, practice exams, downloadable files, and more. However, we found that our students have the highest chances of passing their exams when they complete the courses AND take the certification exam within 60 days of signing up for the course. This is why it is highly encouraged to consume all the lessons, understand all the concepts, and schedule and take the exam the soonest possible time while everything is still fresh in your mind.


When you do this, you'll be more confident and comfortable taking the real exam and getting certified!