If you're experiencing an "Access Denied" error while trying to access lab content on diontraining.com, this article will guide you through the steps to resolve the issue.


The "Access Denied" error usually occurs when the required cookies for lab sessions, progress, and state are blocked by your browser. To resolve this issue, you need to allow third-party cookies from the domain labondemand.com in your browser. Alternatively, you can select "allow all cookies" to ensure that no cookies are blocked.


Follow the steps below to configure your browser to allow third-party cookies from labondemand.com:


Google Chrome:

  1. Click the three dots icon on the top right corner of your browser.
  2. Select Settings from the drop-down menu.
  3. Scroll down and click on Advanced.
  4. Under Privacy and Security, click on Site Settings.
  5. Scroll down and click on Cookies and site data.
  6. Toggle on the option for "Allow third-party cookies."


Firefox:

  1. Click on the three lines icon on the top right corner of your browser.
  2. Select Options from the drop-down menu.
  3. Click on Privacy & Security from the left-hand side menu.
  4. Under Cookies and Site Data, click on Manage Permissions.
  5. In the "Address of website" field, enter "labondemand.com."
  6. Click on "Allow."


Edge:

  1. Click on the three dots icon on the top right corner of your browser.
  2. Select Settings from the drop-down menu.
  3. Click on Privacy, search, and services from the left-hand side menu.
  4. Under Cookies and site permissions, click on Manage and delete cookies and site data.
  5. In the search field, enter "labondemand.com."
  6. Click on "Allow."


Safari:

  1. Click on Safari in the top left corner of your screen.
  2. Select Preferences from the drop-down menu.
  3. Click on the Privacy tab.
  4. Under Cookies and website data, select "Allow from websites I visit."
  5. Click on "Manage Website Data."
  6. Search for "labondemand.com."
  7. Click on "Allow."

After following the above steps, you should be able to access lab content without any issues. If you continue to experience an "Access Denied" error, please contact our support team for further assistance.