If you have forgotten your password, you can reset it by requesting a password reset email. However, it is crucial to ensure that you enter the correct email address to receive the reset email. If you provide an incorrect email address, the reset email will not be sent, and you will not be able to reset your password.
If you are a new user and have never accessed your account, you may encounter issues receiving the password reset email. In such cases, it is possible that the account was never set up correctly, or you may not have received your login credentials when you enrolled in the course or purchased a voucher.
To resolve this issue, please contact firstname.lastname@example.org for assistance. Our support team will help you set up your account and provide the necessary login credentials to access your account.
In conclusion, it is essential to double-check the email address you enter when resetting your password to ensure that you receive the reset email. If you are a new user and have trouble receiving the password reset email, please contact our support team for assistance.