Each lab module in our platform is equipped with chat support to assist users with any issues or queries they may encounter. This KB article outlines the recommended approach for users encountering problems within the labs, emphasizing the utilization of chat support for efficient troubleshooting and issue resolution.

1. Accessing Chat Support:

Users can access chat support within each lab module. The chat bubble icon is typically located in the bottom right corner of the interface.

Clicking on the chat bubble initiates a conversation with our support team.

2. Submitting Tickets via Chat:

Even if the chat indicates that support is "away," users are encouraged to submit a ticket through the chat feature.

When submitting a ticket, users should provide details such as:

  • Lab module experiencing issues
  • Browser being used
  • Any error messages encountered
  • Whether other lab modules are functioning correctly
  • Screenshots illustrating the issue are highly recommended for faster resolution.

3. Engagement with Support:

If a user encounters persistent issues beyond typical user errors or connectivity issues, support engagement is encouraged.

Users can request assistance from the support team directly through the chat interface.

Additional Recommendations:

Users are encouraged to watch the short intro videos provided for each lab module. These videos offer valuable insights and instructions.

  • Lab Overview Video: Link
  • Lab Deep Dive Video: Link

Efficient utilization of chat support within the labs significantly enhances the troubleshooting and issue resolution process for users. By following the recommended approach outlined in this KB article, users can effectively communicate their concerns and receive prompt assistance from our support team, ensuring a seamless lab experience.