FAQs

FAQs

Where does my exam certification come from?
Many professional courses offer a letter of completion to signify that a participant has successfully completed the course requirements. This document, howe...
Tue, Jan 14, 2025 at 6:15 AM
How long do I have access to my course?
At Dion Training, we understand the importance of providing our learners with flexible and convenient access to our courses. In this article, we will answer...
Tue, Jan 14, 2025 at 6:13 AM
Military Discount
Thank you for expressing interest in our CompTIA course. While we currently do not have a specific discount available, we understand that affordability is i...
Tue, Jan 14, 2025 at 6:16 AM
Utilizing Chat Support for Dion Training Lab Assistance
Each lab module in our platform is equipped with chat support to assist users with any issues or queries they may encounter. This KB article outlines the re...
Tue, Jan 14, 2025 at 6:16 AM
How to Turn Off Your Weekly Course Reminder
If you no longer wish to receive weekly course reminders, you can easily turn off this feature by adjusting your notification settings. Follow the simple st...
Tue, Jan 14, 2025 at 6:16 AM
Resolving Lab Issues with Practice-Labs
Experiencing issues with your lab environment? Here's what you need to know and how to get help. Lab issues often stem from errors within the virtual l...
Tue, Jan 14, 2025 at 6:17 AM
PeopleCert web-based exams
5 things you should expect from the new ITIL® PeopleCert web-based exams Recently, PeopleCert changed how you take their online, proctored exams. I want yo...
Tue, Jan 14, 2025 at 6:18 AM
Troubleshooting ACI Lab Module Redirection
Problem: Some users are being redirected to the Practice-Labs login page instead of the lab module they are trying to access. Cause: This issue may oc...
Tue, Jan 14, 2025 at 6:19 AM
ACI lab Help Section Not Working
Problem: Some users may experience issues with the Help section not loading or working properly. Solution Try a Different Browser: If the issue per...
Tue, Jan 14, 2025 at 6:22 AM